For e-commerce businesses, product documentation is essential for both customers and support teams. A growing marketplace struggled with efficiently managing product manuals, warranties, and safety guides.
The Challenge
- Document Overload: Thousands of vendors uploaded product documents daily.
- Slow Retrieval: Searching by SKU or brand was sluggish.
- Inefficient Organization: Needed structured metadata tagging for better access.
The Contendo Server Solution
- Smart Metadata Storage: Allowed instant filtering by brand, SKU, and product type.
- High-Performance API: Ensured lightning-fast searches.
- Cost Savings: Eliminated the need for expensive enterprise content management systems.
Results
- Faster Support Response Time: Quick access to product documents.
- Cost Reduction: More efficient than cloud-based CMS solutions.
- Better UX: Improved customer self-service for finding manuals.